2) customization of the order; i.e. work was done by Signalogic
that to meet specific to customer requirements
Software products purchased together with hardware products may also be
returned in 30 days (i.e. all items, including hardware, must be
returned together) -- again, excluding systems where hardware has been
modified or customized per customer requirements.
Below are specific items relating to hardware modifications, software drivers, and board trade-ins:
1) Returns based on blue wires or other board rework will not be accepted. All
rework is performed according to IPC-A-610. If you have concerns about this, please
ask for pictures of board surfaces to be sent to you prior to shipment. You can
choose to request modifications to rework at that time, based on the IPC-A-610
standard or your internal company variation of it. But to emphasize, the mere fact a
board has rework is not sufficient cause for return
2) Returns based on board driver issues will not be accepted. Signalogic provides
Win9x drivers standard for all boards, and Win2K/WinXP and Linux drivers for newer
boards. If you need one of these board drivers and it was not included in the
software package sent to you, please ask.
3) Trade-ins for newer revision boards are only accepted based on original purchase
agreements. If you are concerned about receiving a next-revision board at a future
date, please discuss features and bug-fixes with technical personnel at Signalogic
and determine a trade-in arrangement and cost with purchasing personnel.
There is no return allowed for software products purchased alone.
Within 30 days after receipt by Buyer of any shipment, Buyer will be
responsible to inform Signalogic of a shortage, defective or shipment
errors. It is buyer's responsibility to confirm all items in the package using the packing list!! If you need a digital photo of the shipment contents prior to shipment, please request.
Note that the above return policy for combined hardware and systems does not
apply in the case of special circumstances; for example:
rush or expedited orders
loan hardware produced or shipped on expedite basis
application-specific work and/or design material
provided by Signalogic on contract or consulting basis
application-specific work and/or design material provided by Signalogic
for no charge on expectation of additional board or software orders
In the above cases, it may be possible
to return hardware components on a case-by-case basis if acceptable to
Signalogic engineering management, but not software.
All hardware returns are subject to a 25% restocking charge plus cost of any repairs
required. Before returning a product for repair, call Signalogic and obtain a RETURN MATERIAL AUTHORIZATION (RMA) number. Please carefully package the unit, in the original shipping materials and ship pre-paid and insured with the RMA number cleary written on the outside of the package. Include the return address, contact email address and details of the problem.
In-Warranty Repairs
In-warranty repairs are no-charge according to the warranty certificate sent with the product. The warranty
period can vary depending on the product; for hardware it might range from 90 days to 1 year, for software it might have a lifetime warranty for
certain type of bugs or require an upgrade for others. Please consult the specific warranty.
For hardware repairs, here are some important notes:
Damage caused by customer is not covered; examples include ICs that have obviously burned, black or burn marks on the board,
caps or other components partially torn off, IC connector pins that are bent or loose, IC pins dented or mashed together,
jumper or measurement wires attached to a component or connector by the customer that has caused damage, components
repeatedly soldered and unsoldered by the customer (causing damage to pads on the PCB), etc. Such damage can happen in a number of ways, for instance the board ismis-aligned by one pin when plugged in, AC power is inadvertently
applied to an IO connector, a coin or other metal or liquid of some type is dropped on the board while operating, IC pins are
inadvertently dented when the board is in storage, causing a short, then the board is plugged in and run, etc. (If you think any
of these are funny they are not, because they have all happened to boards that were sent back to us for repair).
Depending on the product, a USD 200 deposit might apply to diagnose the board. If so, and the problem is covered under warranty; i.e.
turns out not to be customer-caused, then the deposit will be refunded. Whether this is required depends mostly on the complexity
of the system and time required for diagnostic; some examples include the board is embedded inside a box and requires careful disassembly,
diagnosis requires high-voltage care and precautions, the board is old and requires archived software or test fixtures in order to perform
diagnostic, etc.
